Flipkart Labs (“Firedrops” “we” or “us”) is committed to protecting your privacy.
Information You Provide Us.
We gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp. We use this information to analyze trends, administer the Service, track users’ movements around the Service, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs.
Information Collected from Third Party Companies.
We may receive Personal and/or anonymous Data about you from companies that provide Services/their products and/or services on our Service. These third-party companies may supply us with Personal Data. We may add this to the information we have already collected from you via our Service in order to improve it. We do not collect Personal Data automatically, but we may tie the information that we collect automatically to Personal Data about you that we collect from other sources or that you provide to us.
Use of Your Personal Data.
Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Data in the following ways:
Disclosure of Your Personal Data.
Third-Party Service Providers.
We may share your Personal Data with third-party service providers to provide you with the Services that we offer you through our Service, to conduct quality assurance testing, to facilitate the creation of accounts, to provide technical support, and/or to provide other services.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us, then please login into the Notification Preference page of Platform [https://www.flipkart.com/communication-preferences/email] to unsubscribe/opt-out.
We retain your Personal Data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Flipkart to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
We care about the security of your information and use physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. We implement a wide variety of security measures to maintain the safety of your Personal Data whenever you enter or submit or access such personal information. All the data is stored in secure servers in India.
However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We take every reasonable step to ensure that your Personal Data that we process is accurate and, where necessary, kept up to date, and any of such personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update such personal information directly through the functionalities provided on the Platform. You can also write to us at the contact information provided below to assist you with these requests.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Shremanth M
Designation: Senior Manager
Flipkart Internet Pvt Ltd.
Embassy Tech Village
8th floor Block 'B' Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Karnataka, India, 560103.
Time: Mon - Sat (9:00 - 18:00)
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing 'Need Help' option: https://www.flipkart.com/helpcentre